TERMS & CONDITIONS

1. Acceptance of Terms

By making a booking with Atithi Chauffeurs — whether via our website, WhatsApp, phone, or any other channel — you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your ride.

These Terms apply to all services provided by Atithi Chauffeurs, including airport transfers, outstation trips, corporate travel, temple darshan tours, hourly packages, wedding transport, and any custom concierge arrangement.

If you are booking on behalf of another person or a group, you are responsible for ensuring that all travellers are aware of and agree to these Terms.

2. Booking & Confirmation

A booking is considered confirmed only after you receive an explicit confirmation from Atithi Chauffeurs via WhatsApp, email, or phone call. Please do not assume your ride is confirmed until you receive this communication.

• Bookings must include accurate details: pickup location, destination, date, time, and number of passengers.
• It is your responsibility to ensure all booking details are correct. Atithi Chauffeurs is not liable for delays or failed pickups due to incorrect information provided by the guest.
• We recommend booking at least 4 hours in advance for all trips. For outstation and multi-day bookings, please book at least 24 hours ahead.
• Bookings placed within 1 hour of the required pickup time are subject to availability and cannot be guaranteed.

3. Payment Policy

Pricing is communicated clearly at the time of booking and is subject to the following terms:

• All prices are quoted in Indian Rupees (INR) and are inclusive of the chauffeur's fee and base vehicle charges.
• Toll charges, parking fees, state entry taxes, and any other route-specific levies are payable by the guest separately.
• Waiting charges may apply beyond the standard waiting time, as communicated at the time of booking.
• Payment may be accepted via cash, UPI, bank transfer, or other agreed methods. Digital receipts are provided on request.
• All prices are subject to change. Confirmed booking prices are honoured as quoted.

4. Cancellation & Refund Policy

We understand that plans change. Our cancellation policy is designed to be fair to both guests and our chauffeur team. Please review it carefully before booking.

• Cancellations must be communicated directly to Atithi Chauffeurs via WhatsApp or phone call. The time of your message will be used to determine applicable charges.
• In the event of a no-show (guest does not appear at the agreed pickup point within the waiting window), the full booking amount is charged.
• If Atithi Chauffeurs cancels a confirmed booking due to circumstances on our side (vehicle breakdown, chauffeur unavailability), a full refund will be issued and we will make reasonable efforts to arrange an alternative vehicle at no additional cost.
• Refunds, where applicable, will be processed within 5 business days using the original payment method.

5. Our Responsibilities

Atithi Chauffeurs is committed to delivering a safe, punctual, and premium experience. We will:

• Provide a clean, well-maintained vehicle as described at the time of booking.
• Assign a professionally trained, background-verified chauffeur for every trip.
• Arrive at the designated pickup location on time. In case of unavoidable delays, we will notify you promptly.
• Ensure the vehicle is equipped with air conditioning, and mobile charging support.
• Maintain strict confidentiality of all guest information shared during the booking process.

We are not responsible for delays caused by road conditions, traffic, natural events, government restrictions, or other circumstances beyond our reasonable control.

6. Guest Responsibilities

To ensure a smooth experience, guests are expected to:

• Be ready at the agreed pickup location at the confirmed time.
• Treat the chauffeur and vehicle with respect. Any abusive or threatening behaviour towards our chauffeur will result in immediate termination of the service without refund.
• Not consume alcohol or smoke inside the vehicle.
• Not request the chauffeur to violate traffic laws or take routes outside those agreed upon at booking.
• Carry all personal belongings at their own risk. Atithi Chauffeurs is not liable for items left behind in the vehicle.
• Ensure the number of passengers does not exceed the vehicle's seating capacity as confirmed at booking.

7. Limitation of Liability

While we take every precaution to ensure the safety and comfort of our guests, Atithi Chauffeurs and its chauffeurs shall not be held liable for:

• Loss, theft, or damage to personal belongings during the trip.
• Delays or failure to complete a journey due to circumstances beyond our control — including road closures, accidents, floods, government restrictions, or force majeure events.
• Indirect or consequential losses such as missed flights, appointments, or business engagements arising from a delayed journey.

Our maximum liability to any guest shall not exceed the amount paid for the specific booking in question.

We strongly recommend that guests carry travel insurance for outstation and multi-day trips, particularly those involving air connections.

8. Governing Law

These Terms and Conditions are governed by the laws of the State of Madhya Pradesh, India. Any disputes arising from or related to the use of Atithi Chauffeurs' services shall be subject to the exclusive jurisdiction of the competent courts in Ujjain, Madhya Pradesh.

We encourage guests to raise any concerns directly with us first. Most issues can be resolved amicably through a quick conversation — we are always available via WhatsApp or phone.

Atithi Chauffeurs reserves the right to update these Terms at any time. Continued use of our services after any such update constitutes acceptance of the revised terms. The most current version will always be published on this page.

9. Contact

For any questions regarding these Terms and Conditions, please contact us directly.