PRIVACY POLICY

1. Introduction

Atithi Chauffeurs ("we", "our", or "us") is committed to protecting the privacy of all guests who use our services or interact with our website. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our services or submitting your information through our website or WhatsApp, you consent to the practices described in this policy. If you have any questions or concerns, please contact us at hello@atithichauffeurs.com.

2. Information We Collect

We collect information only to the extent necessary to provide our chauffeur services. This includes:

• Personal Identification: Name, phone number, and email address when you book a ride or contact us.
• Booking Details: Pickup location, destination, travel date, time, and number of passengers.
• Communication Records: Messages sent via WhatsApp, email, or our contact form — to manage your booking and provide support.
• Feedback: Ratings and reviews you voluntarily provide after your journey.
• Website Usage: Standard technical data such as IP address, browser type, and pages visited — collected via cookies for analytics purposes.

We do not collect sensitive personal data such as financial account details, government IDs, or health information.

3. How We Use Your Information

The information we collect is used solely for the following purposes:

• To confirm, manage, and deliver your booked chauffeur service.
• To communicate with you about your booking — via phone, WhatsApp, or email.
• To send booking confirmations, reminders, and trip updates.
• To respond to enquiries and provide customer support.
• To improve our services based on aggregate feedback and usage patterns.
• To send occasional promotional content or travel guides — only if you have opted in. You may opt out at any time.

We do not use your personal information for automated decision-making or profiling.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Partners: We may share your pickup details with the assigned chauffeur to complete your booking.
• Technology Providers: Services like WhatsApp Business and email platforms that we use to communicate with you. These providers are bound by their own privacy policies.
• Legal Requirements: If required by law, court order, or government authority, we may disclose information as necessary.

In all other cases, your data stays with us and is not shared externally.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our chauffeur records and booking data are stored securely and accessed only by authorised team members.

While we take these precautions, please note that no method of data transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — typically for a period of 2 years after your last booking, unless legal requirements dictate otherwise.

6. Cookies

Our website may use cookies — small data files stored on your device — to improve your browsing experience and understand how visitors interact with our site. These may include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Used to understand how visitors use our site (e.g., Google Analytics). All data collected is anonymised and aggregated.

You may disable cookies through your browser settings. However, some features of the website may not function correctly if cookies are disabled. We do not use cookies to track you across third-party websites or serve targeted advertisements.

7. Your Rights

You have the following rights with respect to your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct inaccurate information.
• Deletion: You may request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Opt-Out: You may opt out of promotional communications at any time by replying "STOP" to any message or contacting us directly.
• Portability: You may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at hello@atithichauffeurs.com. We will respond within 30 days.

8. Contact Us for Privacy Concerns

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please reach out to us.

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the updated date. Continued use of our services after an update constitutes acceptance of the revised policy.